Facing a critical need to expand vaccine production with limited time for training, our client, a pharma major turned to virtual reality (VR) for a swift and efficient solution. They required customized VR training modules to be developed for diverse locations, catering to specific site needs. Additionally, a centralized virtual platform leveraged immersive VR technology… Continue reading Pharmaceutical major experiences 70% reduced training time with VR program
Archives: Case Study
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Facilitating 24×7 cloud and application support for a global audit and management consulting firm
In the age of Gen AI, users expect queries or tickets to be resolved instantaneously. Documentation is crucial for every customer support team. From issue mapping to resolution and identifying patterns and more, records help with everything. When a business serves global clients, it is essential to have smooth cloud application support to access data.… Continue reading Facilitating 24×7 cloud and application support for a global audit and management consulting firm
An enhanced escalation engineering model leads to elevated customer experiences
When you’re operating in a system that lacks automation and keeps generating issues, your customers will experience unfortunate effects. Our client, a multinational health tech corporation, faced challenges with their tiered production support structure for their commercial platform. Issues such as configuration fixes, code fixes, duplicate issues, user clarifications, and works per design, diverted the… Continue reading An enhanced escalation engineering model leads to elevated customer experiences
Telecom company enhances productivity by transforming their user interface (UI)
Outdated apps and old designs can seriously hold a company back and hinder productivity. Our client, a premier broadband connectivity and cable company, needed to upgrade their mobile app. The existing app’s outdated user interface (UI) resulted in poor user experience (UX), engagement, and appeal. Inconsistent UI elements and navigation hampered usability and task completion,… Continue reading Telecom company enhances productivity by transforming their user interface (UI)
Workflow orchestration tool speeds up customer onboarding
An efficient and transparent workflow is instrumental for a business. Otherwise, tasks can fall through the cracks and ultimately impact customers. Our client, a major network and telecom service provider, needed an improved workflow tool that could deliver automated and real-time insights to their customers. Their legacy systems offered limited integration options with the new… Continue reading Workflow orchestration tool speeds up customer onboarding
Improved platform leads to enhanced user experience for tech firms
Out with the old, in with the new, as the saying goes. Businesses need updated and modernized systems to ensure production runs smoothly and keep customers happy amidst the wave of enterprise digital transformation. For our client, a major network and telecom service provider, a monolithic application and system delayed rapid product releases. Multiple systems… Continue reading Improved platform leads to enhanced user experience for tech firms
Slick tech, seamless flow: Microservices based platform architecture powers next-gen UX
Smooth tech ensures efficiency & progress. Good architecture is scalable and grows alongside one’s business. What happens when it is stagnant and rigid? It leads to poor user experiences. Our client, a global tech company’s decade old UI design faced such architectural limitations. The existing platform had scalability and maintainability issues and users experienced delays… Continue reading Slick tech, seamless flow: Microservices based platform architecture powers next-gen UX
Impacting >600K researchers’ processing $47 billion of annual federal research grants
Research fuels innovation. New drug. Improved technology that impacts lives. Economic theories to predict the future. The influence of the arts on humanity. Every industry is set to benefit from scholars who spend their valuable time researching a topic and help us achieve an informed decision. A global management consulting firm wanted to upgrade their… Continue reading Impacting >600K researchers’ processing $47 billion of annual federal research grants
Ascendion builds the future with 30% productivity gain, powered by generative AI
Generative AI is redefining work as we know it. As an ally to enterprises, Ascendion has implemented a top-notch engineering companion, powered by generative AI. Introducing Digital Ascender (DA) – one stop support for faster, better, and cleaner products, and platform launches with generative AI. By integrating internal systems powered by generative AI, we have… Continue reading Ascendion builds the future with 30% productivity gain, powered by generative AI
Ascendion’s Gen AI platform cuts up to 30% of talent specialist time
Generative AI is here to redefine workflow as we know it. The Talent Acquisition space can improve their productivity multifold. Bridging the talent gap by identifying the right resource forms the backbone of a company’s growth. Talent Specialists often spend a great deal of their time on mundane administrative tasks such as manual profile screening,… Continue reading Ascendion’s Gen AI platform cuts up to 30% of talent specialist time